Privacy Policy

Welcome to brilliantai.co. Protecting your privacy is at the heart of everything we do. This Privacy Policy explains how BrilliantAI Technologies LTD collects, uses, shares and secures your personal information when you visit our website or use the Brilliant AI assistant application.

1. Who We Are

For users in the European Economic Area or the United Kingdom, BrilliantAI Technologies LTD acts as the data controller for personal information collected through our services.

2. Information We Collect

We collect the following categories of data:

• Account information: name, email address, password, authentication tokens
• Usage data: queries, chat logs, feature interactions, time stamps, language preference
• Device and connection data: IP address, browser type, operating system, device identifiers, cookies
• Payment information: cardholder name, last four digits of card number, billing address (processed by our payment provider)
• Support data: messages you send to our help desk, survey responses, bug reports

We do not knowingly collect sensitive personal data such as health information or biometric identifiers unless you explicitly provide them in the content of your queries.

3. Legal Bases for Processing

Under the General Data Protection Regulation we rely on one or more of the following legal bases:

• Performance of a contract: to deliver and maintain the Brilliant AI service
• Legitimate interests: to improve and secure our products, prevent fraud, and communicate relevant updates
• Consent: for optional marketing emails or collecting analytics cookies
• Compliance with legal obligations: to meet tax, accounting, and regulatory requirements

4. How We Use Your Information

• Provide, operate, and maintain the Brilliant AI assistant
• Personalize your experience and remember preferences
• Improve system performance, train and refine AI models using aggregated or anonymized data
• Respond to customer service requests
• Process transactions and manage subscriptions
• Detect, investigate, and prevent security incidents or fraudulent activity
• Send service related notices and, with your consent, marketing communications

5. How We Share Information

We never sell your personal data. We may share it only in these situations:

• Service providers: cloud hosting, payment processors, customer support platforms, analytics vendors, all bound by confidentiality and data processing agreements
• Business transfers: in connection with a merger, acquisition, or sale of assets, provided that successor entities honor this Privacy Policy
• Legal purposes: when required by law, subpoena, or court order, or to protect the rights and safety of Brilliant AI, our users, or the public
• With your consent: for example if you integrate Brilliant AI with a third party service of your choice

6. International Transfers

We may transfer your information to countries outside your jurisdiction, including the United States, where data protection laws may differ. Where we transfer personal information from the EEA or the United Kingdom we rely on lawful transfer mechanisms such as Standard Contractual Clauses adopted by the European Commission plus additional safeguards like encryption at rest and in transit.

7. Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy unless a longer retention period is required by law.

8. Your Privacy Rights

Depending on where you live you may have the following rights:

• Access: obtain a copy of personal data we hold about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data, also known as the right to be forgotten
• Restriction: limit how we process your information
• Portability: receive your data in a structured commonly used format
• Objection: object to processing based on legitimate interests or direct marketing
• Withdraw consent: at any time, without affecting past processing based on consent
• Lodge a complaint: with your local supervisory authority (for example the Irish Data Protection Commission or the US Federal Trade Commission)

To exercise any of these rights please email [email protected]. We will respond within thirty days or the timeframe required by applicable law.

9. Cookies and Similar Technologies

Brilliantai.co uses cookies, local storage, and similar technologies to:

• Keep you signed in
• Remember preferences
• Analyze site traffic and usage trends

Analytics cookies are only placed with your consent. You can manage cookie preferences via our banner or through your browser settings.

10. Security Measures

We implement administrative, technical, and organizational security measures designed to protect your data, including:

• Encryption in transit using TLS 1.2 or higher
• Encryption at rest for databases and backups
• Least privilege access controls, multi factor authentication for employees
• Routine penetration testing and security audits

Despite our efforts no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children's Privacy

Brilliant AI is not intended for children under sixteen years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data please contact us and we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in technology, legislation, or our practices. We will post the revised version on this page and, if the changes are material, provide a prominent notice or email notification.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices please reach out:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.